If you have any problem or question concerning your Etere software, we recommend, as a very first step, to accurately consult this user guide.
If you don't find any answers in this user guide, or if you have more questions, please feel free to contact our Technical Support Service to open an incident through the following ways:
Technical Support Service email
support@etere.comOfficial website
https://www.etere.comSkype
etere.etere
(discontinued on 05/05/2025)Telegram
@EteresupportHeadquarters email
office@etere.com
Note: The Technical Support Service is available 24 hours a day, 7 days a week, 365 days a year.
We will not take into consideration any customer inquiry sent to Etere other than through those channels listed above.
To view the Etere Software Support Contract, click on the link at the start of this page.
When a customer submits a question, Etere will answer within the first four working hours. To facilitate solving a problem, you will be asked to provide the following requested information:
✓ A clear description of the problem
✓ The current version of your Etere software
✓ Name of the module to which the problem is concerned
✓ Any error messages prompted by the system
✓ The last operations performed before the problem occurred
✓ The processes that cause the problem to be repeated
✓ The name of the person to contact
Sending an email to Etere support requires adherence to SPF (Sender Policy Framework) specification. Otherwise, the email will be marked as spam in Etere's mailbox, and you should expect a delayed response from Etere Support.
You can read more about SPF at the following link:
- https://www.etere.com/DocView/8767/View.aspx
Disclaimer
Whenever Etere technicians need to operate on the customer system by phone, modem/router and/or directly, the customer must backup his content databases. Etere is not responsible for data loss due to accidental reasons and/or operator mistakes