The following step-by-step guide aims to provide a comprehensive, easy-to-follow and neat Maintenance Checklist related to Etere Software Suite's possible points of failure.
To maintain the Software and avoid unexpected behaviours, please follow all the given points as precisely as possible.
1. ETERE ACTIVE SYNC > Check ACTIVE SYNC watch folders for materials
2. ETERE ACTIVE SYNC > Check if the Software is running with the PROPER USER
3. ETERE ACTIVE SYNC > Check in the ERRORS TAB if there are problems with processed materials
4. ETERE ACTIVE SYNC > Check in the SYNCHRONIZATION TAB if the Software is running
5. ETERE ALIGNER > Check if ETERE ALIGNER is running
6. ETERE ALIGNER > Check if ETERE ALIGNER is UPDATING the PLAYLIST
7. ETERE DATA MOVER > Check DATA MOVER Performance Counter
8. ETERE DATA MOVER > Check if SOFTWARE IS RUNNING on the accountable workstations
9. ETERE DATA MOVER > Check if the Software is processing actions as expected in ACTIVE REQUESTS TAB
10. ETERE DATA MOVER > Check JOB QUEUE TAB congestion
11. ETERE DATA MOVER > Check JOB QUEUE TAB ERRORS
12. ETERE INGEST SERVICE > Check if INGEST SERVICE is RUNNING
13. ETERE INGEST SERVICE > Check if INGEST SERVICE is RUNNING with the PROPER USER
14. ETERE LOGS > Check if LOGS UPLOADING is working through ETERE PORTAL
15. ETERE MEMORY > Check if ETERE MEMORY is RECORDING as expected
16. ETERE MEMORY > Check if ETERE MEMORY is RUNNING
17. ETERE MM SERVICE > Check ETEREWEB INTERFACE for ACTIVE PROCESS
18. ETERE MM SERVICE > Check if MEDIA MANAGER is RUNNING
19. ETERE MM SERVICE > Check if MEDIA MANAGER SERVICE is RUNNING with the PROPER USER
20. ETERE MONITORING CONSOLE > Check for all the Etere Ecosystem available QUOTAS
21. ETERE MONITORING CONSOLE > Check for DEVICE SPACE CLEANUP LOGS
22. ETERE MONITORING CONSOLE > Check for ETERE WORKFLOWS STATUS across the whole facility, relying on WORKFLOWS MONITOR on ETERE MONITORING CONSOLE
23. ETERE MONITORING CONSOLE > Check SNMP CONSOLE for ERRORS
24. ETERE SARVAIJ > Check if ETERE SARVAIJ is correctly CONNECTED to NPORT
25. ETERE SARVAIJ > Check if ETERE SARVAIJ is running
26. ETERE SCHEDULED INGEST > Periodically CHECK if INGEST SCHEDULED RECORDING is as per the expected SCHEDULE
27. ETERE SCHEDULING > Check CRITICAL WARNINGS in ETERE PLAYLIST
28. ETERE SCHEDULING > Check if AUTOMATION MAIN and CLONE PATHS are available
29. ETERE SCHEDULING > Check SECONDARY EVENTS TIMELINE for CRITICAL WARNINGS
30. ETERE SOFTWARE LICENSE > Check ETERE SOFTWARE LICENSE availability
31. ETERE SOFTWARE LICENSE > Check ETERE SOFTWARE LICENSE CALS
32. ETERE STMAN > Check if Etere STMAN is correctly SYNCED with ETERE SUBTITLES
33. ETERE STMAN > Check if the SECONDARY EVENTS SCHEDULE is maintained by STMAN as expected
34. ETERE STMAN > Check if STMAN is correctly CONNECTED to ETERE AUTOMATION
35. ETERE WEB PORTAL > Periodically CHECK ETERE WEB PORTAL ACCESS
36. ETEREWEB > Check if ETEREWEB is ACCESSIBLE across all the NETWORK
37. MICROSOFT SQL > Check DISK FRAGMENTATION
38. MICROSOFT SQL > Check ETERE DATABASE size
39. MICROSOFT SQL > Check ETERE DATABASE structure
40. MICROSOFT SQL > Check ETERE MAINTENANCE PLAN for ERRORS
41. MICROSOFT SQL > Check if REPORTING SERVER is running and working as expected
42. MICROSOFT SQL > Check if SQL SERVER AGENT is working as expected
43. MICROSOFT SQL > Check if WINDOWS TIME is synced with the whole NETWORK
44. MICROSOFT SQL > Check LAST SCHEDULED BACKUP
45. MICROSOFT SQL > Check SQL SERVER CLUSTER if it exists
46. MICROSOFT SQL > Check SQL SERVER HIGH AVAILABILITY if it exists
47. MICROSOFT SQL > Check SQL SERVER REPLICATION if it exists
48. MICROSOFT SQL > Check SQL SERVER VM MIRRORING if it exists
49. NDI > If used, check NDI DISCOVERY SERVER status
50. STORAGE > Check STORAGE FRAGMENTATION
51. STORAGE > Check USERS and GROUPS' rights and permissions according to ETERE REQUIREMENTS
52. TAPE LIBRARY > Check BACKUP TAPES INTEGRITY
53. TAPE LIBRARY > Check if TAPE LIBRARY ROBOTICS is working properly
54. TAPE LIBRARY > Check the INTEGRITY of all the given TAPES
55. TAPE LIBRARY > Check tapes secure storage integrity
56. WINDOWS OS > Check if CLOCK TIME is in SYNC with the local Network
57. WINDOWS OS > Check if the system is UP TO DATE with the latest WINDOWS BUILD
58. WINDOWS OS > Uninstall NOT RELEVANT SOFTWARE