9.5.4 View Failed Tickets

You can extract those request tickets that failed to complete the process for specific reasons.

View_Failed_Tickets

Provide the search criteria to extract the failed tickets.

Select a predefined template that links to the ticket during the creation of the ticket;

• Owner: Enter the name of the user or user code who has created the request ticket;
• Code: Specify the code assigned to the ticket;
• Description: Search the tickets by their descriptions;
• Purpose: Search the tickets by filtering the text description entered in the ticket purpose field;
• From due date - To due date: Search the database for tickets created within the specified date range;

Click the <Search> button to filter tickets matching the criteria.

You can click the <Refresh> icon to activate the auto-refresh to receive the updates.