9.5.2 View Active Tickets

This page allows you to search for tickets that remain Active in the database, which the submitted tickets are not completed yet.

View_Active_Tickets

Provide the search criteria to locate the active tickets:

• Template: Select a predefined template that links to the ticket during the creation of the ticket;
• Owner: Enter the name of the user or user code who has created the request ticket;
• Code: Specify the code assigned to the ticket;
• Description: Search the tickets by their descriptions;
• Purpose: Search the tickets by filtering the text description entered in the ticket purpose field;
• From due date - To due date: Search the database for tickets created within the specified date range;

Click the <Search> button to filter tickets matching the criteria.

You can click the <Refresh> icon to activate the auto-refresh to receive the updates.

In each Active ticket, you can view the detailed information with the following icons:

• Open Details: This icon displays the details of the selected ticket and the status of the processes for the chosen assets.

  Open_Details

• Log: The Log icon captures the operations performed by the whole process, e.g. the T-workflows launched, the assets automatically created, etc.

  Log
  

• Delete Ticket: This icon deletes the selected ticket from the database.