Etere Support

1.1.3.5 Reserved Area features

After signing in, you can use the features of the Reserved Area. This guide will walk you through the details of the tasks and operations that you can do on the Customer Area, namely:
• Web Support
This section contains two main functions: you can search for incidents that you have submitted to the Etere Support Team, or create a new one. You can enter, in the search parameters, the incident number, the contract order number, the date range when in was created, its status and select its importance. Press the Search button to begin the enquiry. In the upper right corner of the incidents table, you'll find four buttons: with the first one from the left, you can select how many incidents are to be displayed in the table itself. By default, only the first 10 incidents will be displayed in the table. The second one is the Icon legend button, represented by the i symbol. Click it to see the meaning of the icons assigned to each incident. To create a new incident, use the New incident button, represented by the + symbol and complete the required fields in the data sheet to submit it to Etere. By clicking on the PDF icon, you can view and print a variety of reports of your incidents. If you want to access an incident, simply click on the incident number itself in the incident table to open it. The Upload File button in the far right of the incidents table allows you to upload any kind of file to our FTP platform without the need to directly access the incident. Refer to chapter [1.1.3.7 How to manage incidents in Web Support] for more detailed information.
• Edit Password

In this section you can edit the password that you use to access the Reserved Area. To do so, you must first input your old password in the homonymous field, then input twice your new password (on the fields New password and Repeat new password) and finally click on the Save>> button.
• Support Fee
In this section you can view your support contract details, which means the the fee and the expiration date.
• Contacts List
In this section you can view the contact details of who will receive communications related to support and invoicing from Etere.
• Public Files
In this section you can download useful tools to help you manage your Etere system and the most recent installation packages.
• Software Updates
In this section you can download the most recent installation packages, grouped in three tabs: ETERE APP, ETERE WEB and OTHERS.
• Licences List
In this section you can see the licences linked to your contract.
• Licences
In this section you can download your licence and other files linked to your contract.
• My Files
In this section you can access and download files stored in your private directory of Etere's FTP server.
• Upload
In this section you can upload files in your private directory of Etere's FTP server.
• Log Out
Click here to log out from your account.
• Etere Help
Click here to be redirected to this very guide you're reading right now.

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