59.11 License Update

When to launch this module?
The License Update module would be launched by the Etere support team every time your system is updated to a new version (e.g. from version 32 to version 33) in case you request to add a new channel to your network, and in general, every time changes involving Etere licence have been made.
The license check is launched at the startup of every Etere module, determining if the currently loaded license is valid to run the currently installed Etere version.
NB: From Etere released version 28.2 onwards, license files released from Singapore would have a “.licence” extension instead of “.sys” to avoid file transmission problems with antivirus. The “.licence” file is backwards compatible with the “.sys” file; if your application requires the old version file, rename the file extension from “.licence” to “.sys”.
NB: From Etere released version 29.2 onwards, the URL path and the license file name would not be visible during the update process.

WARNING: The license update is a sensitive operation that will permanently overwrite the information in the database about the old license, and it can't be reverted. Making a database backup and contacting the Etere support team is highly recommended before doing any operation.

License update
When updating the Etere license on a workstation, are 2 options available. You can select to load the new license file from your local workstation or download it directly from the Etere website and update the workstation.

Update the license file stored locally.
1. When a workstation requires a license update, the following message will be prompted if any Etere application is launched.

New_license_installation_1

2. Select “Install local file” and click <Next> to continue.  In the dialogue box, use the browse button to locate the new license file in the local workstation.  

Install_local_file

When selecting an existing license or New license, license files with “.licence” or “.sys” extensions are acceptable, whereas “.licence” is preferable.
Select a license file and click <Next> to proceed.

New_license_installation_2

3. After you complete it, you will be notified the license has been installed successfully. Click <End> to exit from the installation program.

Download the license file from Etere.
1. From the New License Installation dialog box, select “Download the license file from the Etere site” and click <Next> to continue.

New_license_installation_4

2. Based on the customer code registered in the Etere database, the installation program would match the customer code, download the license from the customer area and directly install it in the database to which the workstation is connected.

New_license_installation_5

3. After you complete it, you will be notified that the license has been installed.

New_license_installation_6

NB: From Etere released version 30.1 onwards, each Etere license would contain the license’s creation date (in "yyyymmddhh:mm" format, e.g. "2019121509:30" indicating the license file was created on 15 December 2019 at 9.30 am) in the file header.  If the creation date in the license file is tampered with, a warning message will be prompted when the customer attempts to launch the Etere applications, and the launch request will be denied.

Has the license changed the code?
Please note that in case the customer's license code has been modified by Etere (e.g. due to a station changed name), the procedure is the same as described above.

When a user attempts to install a license with a different code, the following alert is displayed, warning the user about the change.

license_code_alert_1

Additionally, a password is required to proceed.

license_code_alert_2

Once the correct password is inserted, the license with the new code will be installed.