1.1.4 Etere Support

Etere Technical Support Service is available to assist customers by analysing their systems, identifying technical and operational issues, and providing timely solutions which ensure the stable and reliable operation of their Etere software. Furthermore, customers can rely on Etere Technical Support Service when upgrading to the latest Etere software versions, according to their operational requirements.

Etere Technical Support Service is committed to help customers maximise the performance, reliability and stability of their broadcast operations by providing continuous, experienced and efficient technical assistance. Customer satisfaction is our highest priority and our support team aims to fulfill customers' operational needs. From initial consultation and system implementation to ongoing technical assistance and maintenance, Etere provides a comprehensive range of support services throughout the entire software lifecycle. Detailed information about these services is provided below:

➤ Etere Technical Support Service is available exclusively for customers who have paid the annual licence fee

➤ Issues related to operating systems and/or third-party softwares must be addressed directly to the respective vendor or manufacturer

➤ Etere Technical Support team welcomes customers' suggestions and/or modification requests to help improve Etere software

➤ Etere Technical Support Service is provided exclusively within acknowledged platforms and operating systems

➤ Etere Technical Support Service is primarily intended for the latest released versions of the software; customers are encouraged to keep their systems up to date by downloading the latest version from www.etere.com